Return Policy

We want you to be completely satisfied with your purchase. You have 30 days from the date of purchase to return the device to us.

Please contact us for a Return Authorization and shipping guidelines for the return of the device.

Once seal is broken or tampered, considered sold!

Please Note: Celluma LED products are Class IIa medical devices, and so we cannot accept a used device as a return, as it cannot be resold. That also means every single device we ship to you is a guaranteed brand new, unused product.

Please note that we are not responsible for any lost or missing packages during the shipping process, so we advise using a service that provides tracking and insurance for the full purchase amount. Also, please include your name and contact information, including your full postal address, phone number, and e-mail. Failure to provide this information may delay the refund process.

Upon determine the device is still in its original packaging and has not been used. We can return it to inventory as new and issue a refund.